pakhokiPrivacy Policy
This page describes what data we collect when you use pakhoki and how we keep that information protected. We at pakhoki collect personal information to manage your account, process deposits and withdrawals, verify your identity, and deliver customer support. Our privacy practices apply to all users regardless of location, though service availability itself is restricted to jurisdictions where our operations are legally permitted.
We take data security seriously. Your account information, payment details, and transaction history are encrypted and stored on secure servers. We do not sell your data to third parties. We share information only with payment processors, regulatory authorities where required by law, and internal teams who need access to assist you. This policy outlines exactly what we collect, how we use it, and what rights you have.
Our pakhoki privacy policy complies with standard data protection practices across Southeast Asia. If you have questions about how we handle your information, you can contact our support team via email or in-app chat.
What Data We Collect on pakhoki
We collect information in several categories when you open an account on pakhoki and use our platform. At registration, we ask for your email address, name, date of birth, and preferred contact method. When you deposit funds, we capture payment method details — your bank account number, e-wallet username, or card information — depending on which of our eight payment options you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet).
For account verification, we request a copy of your national ID, passport, or driving licence, plus proof of payment method ownership (bank statement screenshot or e-wallet account statement). We also log your IP address, device type, browser, and general location (city level only, not precise GPS) to detect fraud and unusual account activity. All game activity on pakhoki — bets placed, results, settlements, balance changes — is recorded in your account transaction history.
We do not ask for your phone number unless you request phone-based support. We do not collect health information, biometric data, or any information unrelated to account management and payment processing. If you contact our support team, we retain copies of your communications to resolve disputes and improve our service.
Identity verification protects you and pakhoki
We require verified identity before processing large withdrawals. This prevents fraud, confirms account ownership, and ensures compliance with anti-money-laundering regulations across Indonesia and Southeast Asia.
How We Use Your Data on pakhoki
Our pakhoki team uses your data to manage your account, process your deposits and withdrawals, verify your identity, detect fraud, and respond to your support requests. Your game activity is analyzed to identify unusual patterns — for example, multiple rapid large bets followed by a withdrawal request — which may trigger fraud review before we release funds.
We use your contact information (email) to send you transactional messages — deposit confirmations, withdrawal status updates, and account notifications. We do not send marketing emails unless you have explicitly opted in. You can disable email notifications in your account settings at any time. We may use anonymized, aggregated data (not linked to your identity) to understand overall user behaviour and improve pakhoki's game offerings and payment processing.
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1
Account managementCore use
We use your email, name, and ID to manage your pakhoki account and verify your identity.
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2
Payment processingTransactions
Payment method details are shared with our payment processors to execute deposits and withdrawals.
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3
Fraud detectionSecurity
We analyse IP address, device, and account activity patterns to identify and prevent fraud.
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4
Customer supportService
We keep copies of support communications to resolve disputes and improve pakhoki service quality.
Third-Party Processors and Data Sharing
Our pakhoki platform relies on third-party payment processors to handle deposits and withdrawals. When you choose mobile banking, local payment, online payment, e-wallet, or mobile banking, your payment information is transmitted to those providers' secure systems. We do not store your full card details or e-wallet passwords; we retain only a reference ID linking your pakhoki account to your payment method.
Our servers may sit outside your jurisdiction — our data is processed and stored in cloud infrastructure operated by international providers. This means your data may be transferred internationally and subject to the data protection laws of those countries. We ensure all transfers are encrypted and comply with our commitment to keep your information secure.
We share data with regulatory authorities only where required by law — for example, if a government agency requests information about a specific account as part of an investigation. We do not voluntarily share your personal information with advertisers, brokers, or other commercial parties. We do not sell email addresses, betting histories, or any user data to third parties.
Your Rights and Data Access
You have the right to access your personal data held by pakhoki. You can review your account information, transaction history, and verification documents in your account dashboard at any time. You can request a copy of all data we hold about you by contacting our support team. We will provide a comprehensive export within 5–10 business days.
You can update or correct your information through your account settings — for example, changing your email address or updating your name if it has changed. If you request account closure, we will delete your personal information except where we are required to retain it by law or to settle disputes. Some data may be kept for 5–7 years for regulatory compliance and tax purposes.
Cookies and Tracking
Our pakhoki platform uses cookies to maintain your login session, remember your language preference, and track how you navigate the site. These cookies are essential for the platform to function. We also use analytics cookies to understand which games and pages are most popular, helping us improve pakhoki.
You can disable cookies in your browser settings, though this may limit pakhoki's functionality. We do not use third-party advertising cookies or share your browsing behaviour with advertisers. Our analytics provider may process anonymized data but cannot identify you personally.
Contact and Updates
If you have questions about our pakhoki privacy practices, wish to request your data, or believe we have mishandled your information, contact our support team via in-app chat or email. We will respond to all data requests within 5 business days. This privacy policy may be updated occasionally; we will notify you of material changes via email.
Our commitment is to keep your pakhoki account secure, respect your privacy, and use your data only to deliver the service you expect. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can reach our support team anytime. We take your trust seriously.
Data Retention and Security
We at pakhoki retain your account data as long as your account is active. After account closure, we retain transaction records, identity documents, and payment information for 7 years to comply with anti-money-laundering regulations and to settle any future disputes. Personal data (name, email, phone) is deleted after 2 years unless legally required to keep it longer.
Our pakhoki servers use industry-standard encryption (TLS 1.2 or higher) to protect data in transit. Passwords are hashed, not stored in plain text. Access to sensitive data is restricted to authorized staff who have signed confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a security breach affecting your data, we will notify you via email within 48 hours.
Your trust is essential to pakhoki. We remain committed to protecting your privacy and maintaining the highest standards of data security across all our operations.